Legal & Disclosures

AMFI-Registered Mutual Fund Distributor Governance & Policies

TABLE OF CONTENTS

Regulatory Disclosures

Last updated: August 2026

AMFI Registration & Credentials

Ontrack Assets Pvt. Ltd. is an active, AMFI-registered Mutual Fund Distributor in good standing.

AMFI Registration NumberARN 309762

Entity CategoryNon-Individual (Private Limited)

Commission Disclosure & Transparency

In compliance with SEBI Circular No. SEBI/IMD/CIR No. 4/168230/09, Ontrack Assets discloses that it receives ongoing trail commissions from Asset Management Companies (AMCs) for distributing regular mutual fund schemes.

As mandated by SEBI, no upfront commissions are paid by AMCs to distributors. Commission rates vary across fund houses, asset categories (Equity, Hybrid, Debt, Liquid), and investment tenures. Detailed scheme-specific commission schedules are available upon written request.

Code of Conduct & Best Practices

Ontrack Assets strictly adheres to the AMFI Code of Conduct for Mutual Fund Intermediaries. We maintain fair dealing, transparent disclosure of all material facts, and ensure that transactions are executed solely in accordance with investor instructions.

Grievance Redressal Mechanism

Ontrack Assets has established an orderly, multi-tier escalation framework for addressing investor concerns, operational delays, or service queries promptly and transparently.

Please refer to the escalation matrix on the right for contact channels and guaranteed resolution timelines.

Real Estate Facilitation Disclosure

Real estate facilitation support is carried out through Ms. Kanchan Masand (Individual) under Haryana Real Estate Regulatory Authority Registration:

HRERA Registration: RC/HARERA/GGM/1417/1012/2021/19

Renewal Reference: Ext1/2026/50 (Renewed 08 July 2026)

Real estate facilitation is separate and distinct from mutual fund distribution.

Grievance Redressal & Escalation

Structured multi-tier resolution framework per AMFI standards.

Step 1: Relationship Manager

Share your concern with your Relationship Manager or Operations Desk for prompt resolution.

Step 2: Compliance Officer

If unresolved, write to our Compliance Officer with details of your folio.

Email: ops@ontrackassets.com

Response time: Within 7 working days

Step 3: Principal Officer

If you are still not satisfied, escalate directly to our Principal Officer.

Email: susheel@ontrackassets.com

Response time: Within 10 working days

Regulatory Escalation

If the issue remains unresolved, you may lodge a complaint with SEBI SCORES portal at scores.gov.in.

Please review these policies periodically. Continued use of our services constitutes acceptance of these terms.