Privacy Policy
Information We Collect
We collect information that helps us serve you better, meet our regulatory obligations under SEBI and PMLA, and operate our investor services securely and efficiently.
1. Information You Provide
This includes details you share with us directly—such as when you open a mutual fund account, submit KYC documentation, make an investment, contact our operations desk, or use our self-assessment tools. It may include your full name, email address, phone number, PAN, bank account proofs, financial milestone particulars, and communication preferences.
2. Information Collected Automatically
When you use our website or online tools, we automatically collect certain technical information such as your device type, browser, IP address, pages visited, time spent, and user interactions. This helps us maintain system security, detect anomalies, and improve navigation experience.
3. Information from Third Parties
We may receive verified information about you from authorized third-party sources such as KYC Registration Agencies (CVL, CAMS, KFintech, NDML, NSE KRAs), mutual fund houses (AMCs), Registrar & Transfer Agents (RTAs), or order routing platforms (NSE NMF II / BSE StAR MF) to verify your identity and execute transaction requests.
Why We Use It
Your information is processed strictly for legitimate mutual fund distribution, regulatory compliance, and dedicated client servicing functions.
Security & Retention
We employ industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or alteration.
Data Retention Standards: In compliance with SEBI and Prevention of Money Laundering Act (PMLA) regulations, transaction and KYC records are maintained for a minimum statutory period of 5 years following the cessation of the investor relationship.
Zero-Password Custody: Ontrack Assets will never ask for your bank passwords, UPI PINs, or transaction OTPs. All fund debits are authenticated directly between your bank and the clearing corporation (ICCL/NSECL).
Your Choices & Rights
As an investor, you maintain transparent rights regarding your personal and financial records:
Access & Review: You can request a consolidated statement of your holdings or verify your recorded contact information at any time.
Correction & Updates: If your address, email, or bank particulars change, our operations desk assists you with submitting verified modification dossiers to the KRA and RTAs.
Contact for Privacy Matters
For any queries or concerns regarding your privacy or personal data handling, you may reach out directly to our designated compliance desk: